Privacy Policy

Last updated: 14 August 2026

Universal Home Improvement Services (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit universalhomeimprovement.com.au, request a quote, contact us, interact with our advertising, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name

• Phone number

• Email address

• Property or service address

• Suburb and postcode

• Details about the service you require

• Information about your property, shower, bathroom, balcony, tiles, grout or other areas requiring work

• Photographs, videos or other files you submit when requesting a quote

• Preferred method of contact

• Messages, enquiries and other information you provide

We may also automatically collect certain technical information when you use our website, such as:

• IP address

• Browser and device information

• Pages visited

• Time spent on the website

• Referring website or advertising source

• Interactions with pages, buttons and forms

• Cookie and similar technology information

2. How We Collect Personal Information

We may collect information when you:

• Complete a quote or enquiry form on our website

• Call, email or message us

• Submit an enquiry through Facebook, Instagram or another social media platform

• Complete a Meta Lead Ad form

• Interact with our advertisements

• Upload photographs or information about a property or job

• Engage us to provide a service

• Otherwise communicate with us

We may also receive information from advertising platforms, analytics providers and other service providers where permitted by law and their applicable privacy policies.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries

• Prepare and provide quotes

• Contact you regarding requested services

• Assess the type and scope of work required

• Arrange inspections, appointments and services

• Provide our property improvement and repair services

• Maintain customer and service records

• Improve our website and customer experience

• Measure the effectiveness of our advertising

• Understand how visitors use our website

• Conduct marketing and remarketing activities

• Prevent fraud, misuse or security issues

• Meet our legal, regulatory and business obligations

Where required by law, we will obtain appropriate consent before using personal information for marketing purposes.

4. Meta Ads, Facebook and Instagram

We may advertise Universal Home Improvement Services through platforms operated by Meta Platforms, including Facebook and Instagram.

Our website may use Meta technologies, such as the Meta Pixel, to help us understand how people interact with our website after viewing or clicking an advertisement.

These technologies may allow Meta and us to collect or receive information about website activity and use that information for purposes including:

• Measuring advertising performance

• Understanding conversions

• Creating advertising audiences

• Remarketing to people who have previously interacted with our website or business

• Improving the relevance and effectiveness of advertisements

Meta may process information in accordance with its own privacy policies and terms.

Depending on your device, browser and location, you may be able to control the use of cookies and advertising technologies through your browser settings, cookie preferences and your Facebook or Instagram advertising settings.

5. Meta Lead Ads

We may use Facebook and Instagram Lead Ads to allow prospective customers to request information or a quote directly through Meta’s platforms.

If you submit a Meta Lead Ad form, the information you provide may be shared with Universal Home Improvement Services so that we can respond to your enquiry.

This may include information such as your:

• Name

• Phone number

• Email address

• Suburb or postcode

• Property address, where requested

• Service requirements

• Answers to questions included in the lead form

We will use information received through Meta Lead Ads primarily to respond to your enquiry, provide a quote, discuss relevant services and manage our relationship with you.

Your use of Facebook and Instagram is also subject to Meta’s applicable privacy policies.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to operate the website, analyse website traffic, remember preferences and measure marketing performance.

These technologies may be provided by third parties, including advertising and analytics providers.

Depending on the technologies implemented on our website, these providers may include services such as Meta and Google.

You can generally control or delete cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

Where legally required, we may provide additional cookie controls or obtain consent before activating non-essential tracking technologies.

7. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Employees, contractors or tradespeople involved in providing the requested service

• Website hosting and technology providers

• Customer relationship management or communication providers

• Advertising and analytics providers

• Professional advisers such as accountants, insurers or legal advisers

• Government authorities, regulators or law enforcement where required by law

We take reasonable steps to limit disclosure to information necessary for the relevant purpose.

Some third-party service providers may process or store information outside Australia. Where applicable, their handling of information will also be governed by their own privacy practices and applicable laws.

8. Photographs and Property Information

If you upload photographs or videos as part of a quote request, we may use those files to assess the condition of the property and determine the services that may be required.

Please avoid submitting photographs or files containing unnecessary personal, confidential or sensitive information.

We will not use identifiable photographs of your property for advertising or promotional purposes without appropriate permission where such permission is required.

9. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and satisfying legal, accounting or regulatory requirements.

Information that is no longer reasonably required may be securely deleted, destroyed or de-identified where appropriate.

11. Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

Certain exceptions may apply where permitted or required by Australian law.

12. Marketing Communications

If you receive direct marketing communications from us, you may ask us to stop sending them at any time.

You can unsubscribe using any method provided in the communication or contact us directly.

We may still contact you where necessary regarding an active enquiry, quote, appointment or service.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external service you use.

14. Children’s Privacy

Our services are intended for property owners, tenants, property managers and other adults seeking home improvement or property-related services.

We do not knowingly seek to collect personal information from children through our quote or enquiry services.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, advertising practices, technology or legal obligations.

The latest version will be published on this page with an updated revision date.

16. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related complaint, please contact:

Universal Home Improvement Services

Website: universalhomeimprovement.com.au
Email: info@universalhomeimprovement.com.au
Phone: 0485 564 913

If you make a privacy complaint, we will endeavour to review and respond to it within a reasonable period.